Clear visibility to manage related CIs.Capability to run reports on accurate up-to-date data.Building a consistent, reliable CMDB that customer can use to open change tickets, incidents, etc.Provided extensive knowledge transfer and documentation for the discovery and integration process with ServiceNow Business Outcomes.Customized the SCCM to ServiceNow integration to include Asset Tag data attribute.Evaluated SCCM discovery data source quality and usability.Evaluated the current environment for ServiceNow discovery. ![]() ![]()
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